Bias labs is closely monitoring the COVID-19 situation and ensuring that we can continue to operate according to all the latest safe working and distancing guidelines. We are committed to enabling our customers to continue their important work in the regulation and delivery of drugs, pharmaceutical ad agrochemical products.

Privacy Policy

Bias Labs Privacy Statement

Bias Labs take your privacy very seriously and will only use your personal information for the following purposes:

  • to provide the products and services you have requested from us
  • to let you know about our latest products and price list
  • to administer your account

When you place an order with us, we will share your postal address, contact phone number and email address with our shipping providers.

Privacy Policy

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@biaslabs.co.uk or by writing to Bias Labs, Unit 19 Kirkcaldy Enterprise Centre, Myregormie Place, Kirkcaldy, Fife, KY13PF. Alternatively, you can telephone 01592 653718.

How do we collect information from you?

You provide data directly, such as when you make a purchase or when you register to receive our email newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, phone contact, email address.

Do we use cookies?

Below is a list of the main cookies used by www.biaslabs.co.uk and what each is used for:

Cookie NameSourceClassification
_gaGoogle AnalyticsAnalytical/Performance cookies
_gatGoogle AnalyticsAnalytical/Performance cookies
_gidGoogle AnalyticsAnalytical/Performance cookies
wordpress_[hash]WordPressStrictly Necessary cookies
wordpress_logged_in_[hash]WordPressStrictly Necessary cookies
wordpress_test_cookieWordPressStrictly Necessary cookies
wp-setting-time-[IUD]WordPressStrictly Necessary cookies

How is your information used?

We may use your information to:

  • Process orders that you have submitted
  • Seek your views or comments on the services and products we provide
  • Notify you of changes to our services
  • Send you communications which you have requested and that may be of interest to you. These may include information about price changes, events, new additions to our range.

We review our retention periods for personal information on a regular basis.

Who do we share your personal data with?

Third Party Service Providers & Suppliers working on our behalf. We may pass your information to our trusted third party service providers for the purposes of completing tasks and providing services to you on our behalf. For example, to send you emails, to deliver the products you have ordered from us, fraud management.

However, when we use third party service providers;

  • We disclose only the personal information that is necessary to deliver the service.
  • We will not release your information to third parties for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your marketing choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and events, then you can opt out by contacting us by email: info@biaslabs.co.uk

How you can access and update your information

The accuracy of your information is important to us. If you would like to change your details at any point, please contact us by email: info@biaslabs.co.uk

You have the right to ask for a copy of the information Bias Labs hold about you free of charge. To request this, please email info@biaslabs.co.uk

We reserve the right to charge an administrative fee for further copies of the same information or when a request is manifestly unfounded or excessive, particularly if it is repetitive.

You have the right to ask us to delete all information held on you by Bias Labs. To request this, please email info@biaslabs.co.uk.

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 11th December 2019.

We will never give out your email address to any third party other than our direct service providers, as we think unsolicited emails are the worst kind of intrusion.